We were able to connect to the MySQL database server (which means your username and password are okay) but not able to select the database.
The MySQL error was: Access denied for user 'db18644'@'%' to database 'db18644_drupal'.
Currently, the database is db18644_drupal. The username is db18644 and the database server is internal-db.s18644.gridserver.com.
For more help, see the Installation and upgrading handbook. If you are unsure what these terms mean you should probably contact your hosting provider.